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The Smith Family, a children’s charity, has suffered from a cyberattack that might have stolen some personal information belonging to donors.
Doug Taylor, the CEO, said in an official statement that hackers did the hack in hopes of stealing money from the charity; however, the hackers failed.
“As soon as we found out, we took action to protect our systems,” Taylor said.
“We launched an investigation immediately after the incident and consulted with specialist cyber security experts to determine what had happened.”
“They may have accessed some personal information during the attempted theft of our funds.”
“The personal information of our supporters that hackers may have accessed includes a combination of names, phone numbers, addresses and email addresses. In some instances, the first and last four digits of credit or debit cards used to donate were also included.”
The Smith Family confirmed that none of the middle digits on their credit cards, expiry dates, or CVV numbers were accessed. This is because the charity doesn’t store this information in its systems.
Personal information such as passport details or driver’s licences is also not at risk, as donors aren’t required to offer them.
“The data accessed cannot be used alone to make fraudulent purchases,” Taylor said.
“Although no personal information has been compromised, we are taking precautionary measures and informing individuals of the situation. We also provide simple steps to help avoid potential scams and protect their information.”
“We are also contacting individuals who were not affected by this incident and whose personal information was not accessed.”
Taylor said the charity apologised for “any inconvenience or stress” caused.
If you’re a Smith Family donor and want to learn more about the situation, please email support@thesmithfamily.com.au for assistance.
The hack is a string of recent, large-scale cyberattacks on well-known Australian companies, such as Optus and Medibank. These have resulted in the private data of millions of Australians being stolen and exposed.
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